Hoor's emphasizes 100% customer satisfaction and provides a 7-day Return & Exchange Policy. We accept returns for damaged or faulty products within 7 days of receipt. Complaints about defects in dresses must be made on the same day. Eligible returns must be unopened, unused, undamaged, and accompanied by proof of purchase.

Customers need to email Carehoorfashion@gmail.com or WhatsApp 03114863508 with the subject 'Returns' and provide order details and reasons for return.

Shipping Charges are non-refundable.
Ecommerce tax is non-refundable.

Hoor's provides shipping services both locally and worldwide. For local orders, delivery occurs within 5 to 7 business days, with shipping initiated within 24 hours on business days. Local orders, facilitated by carriers such as Leopard, or Postex, take 5 to 7 business days, with shipping initiation within 24 hours upon payment gateway confirmation. Shipping times may vary depending on factors like location and shipment method. Free delivery is offered for above PKR 3000 nationwide. Orders below the specified value will incur visible shipping charges during checkout. Customers receive a Tracking ID upon dispatch via Email/SMS for order tracking on Courier Partner's websites. For inquiries, contact Carehoorfashion@gmail.com or call customer service at +92 0311 4863508

We put great care into ensuring our product images closely match the actual colors of each garment. However, slight differences may occur due to lighting during shoots, screen settings, and natural dye variations. Rest assured, these minor shifts do not compromise the beauty or quality of the outfit.

Only items listed in the product details, including extra fabric, patches, or embellishments, will be included. If something is shown in the images but not mentioned in the details, it won't be part of the product.

For our silk outfits, subtle irregularities like darker threads or texture variations are a natural result of the weaving process. These details are not flaws—they're what give the fabric its rich, authentic character and timeless appeal